Dynamic and experienced Business and Management professional adept in overseeing and directing all management processes. Committed to creative problem solving and implementing best practices to boost revenue. A strong leader with the ability to develop strategies to retain customers and employees.

Internal business processes and solving current problems of departments;
Make plans for departments and check their implementation;
Define, track and analyze company data;
Negotiate with suppliers;
Solve technical problems (design, operation, costs, logistics);
Resolve conflicts or communication problems within or between departments;
Supervising the activities and working with the Product team, Development team, Marketing team, Customer service

5+ years experience operational experience
Operational management with a comprehensive knowledge of the customer service and operations;
Strong communication and presentation skills, relationship skills, and the ability to work collaboratively;
Ability to make accurate yet fast decisions with limited, complex, or conflicting information;
Knowledge of financial and accounting programs and experience in their implementation;
Possesses specific technical skills (Scrum, Jira);
Communication skills to resolve issues of various departments and control their work;
Strategic thinking.

Conducting interviews, selection, training, control and organization of work.
Creating a customer support and customer success team from the scratch.
Developing team members skills, coaching and mentoring.
Creating, implementing, improving processes, scripts, guides and templates.
Developing content for product and company collateral. Articulating the company’s distinctive competence & the product’s uniqueness.