.I’m an experienced specialist in full-cycle sales support. Create scripts and user flow, search and solve problems with data accuracy within CRM. Conduct compliance and risk assessment. Provide progress and administrative reports. Conduct language proficiency level assessment of the job seekers and participate in the top-managements meetings for synchronous translation (ENG, FR, RUS). Manage market research.
Have Master Degree from Taras Shevchenko National University.

Key information
Bachelor of History, Magister of Ethnology, Taras Shevchenko National University. French В2, English C1.
I’m an experienced specialist in full-cycle sales support. Create scripts and user flow, search and solve problems with data accuracy within CRM. Conduct compliance and risk assessment. Provide progress and administrative reports. Conduct language proficiency level assessment of the job seekers and participate in the top-managements meetings for synchronous translation (ENG, FR, RUS). Manage market research.
I have international experience - working with the EU markets (France, Poland, Cyprus, Ireland, and Spain). Experience with government regulators AMF and CySEC.

Hard skills:
Fluency in use of daily management solutions (Google office, Slack, Zoom, ClickUp, Asana, Trello, Taskque). Fluency in use of IPCalls systems (Youtell, Sip-line, Voicespin, Zoiper, 3cx, Callminer, Cooperata, Komtec). Able to identify and understand customer needs. Understanding of capital markets, stock trading at high volatile virtual assets/contract for difference.

Soft skills:
Extreme attention to details and workflow processes. Good verbal and written communication skills. Ability to achieve established goals and objectives. Self-motivated, self-driven to learn and grow, inspired by new information. Self-disciplined in your approach to work, whether working in an office or remotely. Always complete a task if I'm responsible for it. Ability to build successful client relationships and overcome objections. Ability and willingness to deal with repetitive work without losing concentration.

Work experience
Quality Control and Compliance Manager
NDA (project in financial consulting), launch a new project on the French market
06/2022 - 12/2022 (6 months), Kyiv, Ukraine
Responsibilities:
• sales managers’ work quality assessment;
• write sales scripts;
• script optimization based on the department’s performance;
• settlement of complaints (compliance);
• conducting an interview (assessment of the level of French and English) of sales personnel, initial;
• onboarding together with the Team Leads of the retention and conversion teams;
• control the finance of transactions: input and withdrawal of funds through various banking and non-banking systems, including cryptocurrency;
• control of the legal components of agreements with the clients;
• create reports to Product Manager;
• translation during meetings and mailing;
• website translation (FR-ENG).
French-speaking sales department, the entire process, and working communications in French and English. Simultaneous translation (meetings, interviews) French-English/French-Russian/English-Russian.
Leave reason: growth deprivation due to the lack of French-speaking personnel in Kyiv and the complete absence of remote work.


Quality Control Manager
FinTech project, b2c financial consulting platform
С 05.21-08.21 (3 months), Kyiv, Ukraine
Responsibilities:
• quality control of sales phone calls (French)
• write reports on each call, fixation, and documentation of violations.
Achievements: was the best employee of the department (12 people), exceeded the daily work plan x2 on average.
Reason for leaving: 3-month contract + better offer.

Education
Taras Shevchenko National University of Kyiv (TSNUK)
 Faculty of History, BA – Americanistic and European Studies - 2016-2020
 Faculty of History, MA – Ethnology and anthropology - 2020-2022
College of “KROK” University
 Law department – Junior specialist
French Institute of the Embassy of France in Ukraine
 French language course at B2 level

Languages
 French ─ В2
 English ─ C1
 Ukrainian ─ fluent
 Russian ─ fluent