As a customer service professional, I have gained extensive experience
in handling a wide range of customer inquiries and issues, including
billing questions, product support, and complaints. I am highly
skilled in using customer relationship management (CRM) software to
manage customer interactions, as well as maintaining accurate records
and data.

- serve as first point of contact (via phone, email, and web-based support portal) for customers regarding software
and technical issues.

- maintain detailed records of all internal and external
customer interactions.
- work with customer to clearly identify problems and
apply the appropriate solution.

- escalate high priority issues to senior support staff and
cross-functional teams as necessary to determine and
address the root cause of issues.

- maintaining and developing support workbook and
troubleshooting guide (JIRA)