CSR Dedicated (Night shifts) #13

WOW 24-7.io ,
21 Листоп 2023

Our client's product allows millions of photographers to make incredible images faster. Their award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

✔️At least 6 months experience in Customer Support;
✔️Upper-intermediate English is a MUST;
✔️Excellent communication skills;
✔️High level of personal responsibility;
✔️Positive attitude :)

➖Handle and resolve all customers’ complaints and requests only in chat + emails
➖Answer technical and billing questions
➖Analyse and assess customers’ needs
➖Deliver information about benefits of the products to turn potential customers into paid ones
➖Questions related to licenses and activations, promo and sale questions
➖Managing returns and refunds

Буде плюсом:
✔️Knowledge of Windows/Mac Operating System + experience in optimization OS’s work
✔️Interest in photography
✔️Photographer portfolio
✔️Experience working with Photoshop and Lightroom
✔️Knowledge in Zendesk
✔️Analytical skills

Умови праці:
➖Probationary period: 3 month
➖Working hours schedule: 23:00 - 08:00 UTC+2, 5 days a week, a one-hour break
➖Floating weekends
➖Trainings: up 2 month (10.00-18.00) UTC+2
➖18 days of paid vacation and paid sick days