CSR ENG (Shared team) #51

WOW 24-7.io ,
3 Квіт 2024

We are looking for a Customer Support Representative who will be involved in several interesting projects:
✔️Retail/Rental Services Project: Vehicle Rental in Iceland
✔️E-commerce Project: Equipment for Printing on Consumer Goods Packaging
✔️Private service company

Вимоги:
➖Excellent English, written and spoken
➖Outstanding written and verbal communication prowess
➖A keen ear for active listening
➖Analytical thinking and problem-solving
➖Ability to multitask

Обов'язки:
✔️Communicate with customers via various channels such as phone, email, or live chat
✔️Process orders, forms, applications, and requests from customers
✔️Keep records of customer interactions, transactions, and feedback, as well as actions taken to resolve their issues
✔️Coordinate with the team to ensure customer satisfaction and provide follow-up services as required
✔️Participate in training sessions to broaden product knowledge and enhance customer service skills

Буде плюсом:
➖A background in customer support or call center operations
➖Knowledge of work with G-suite (Google Workspace: Disc/Sheets/Docs)
➖Experience with any CRM/ATS

Умови праці:
✔️Remote work
✔️The probation period is one month
✔️2 non-fixed days off per week
✔️5 work shifts per week: morning (8.00-16.00), day (14.00-22.00) and night (22.00-8.00)
✔️Night shifts are mandatory (two per week) with an additional bonus