IT Support Specialist L2 (Berlin)

Dinarys ,
17 Квіт 2024

Our client is one of the leading manufacturers of cardio- and endovascular medical devices, and represented in over 100 countries around the world.

- 2+ years experience in an IT support role;
- Strong technical skills in windows based client environments with the respected support tools (remote desktop, ticketing tools);
- Skills in ITIL Processes for IT Service Management;
- Experience with end user phone support for technical and non-technical users - strong communication and customer service skill is a must;
- Experience supporting end users, endpoint devices (including desktops, laptops, tablets and smart phones), back-office applications in a multi-site enterprise environment (>3500 Devices);
- Experience using remote control software to diagnose user and computer issues;
- Experience with troubleshooting and supporting LAN, Wifi and VPN clients;
- Experience working in a multi-tiered IT support environment using service desk tools (ticketing system);
- Excellent oral & written communication and interpersonal skills & customer orientation;
- Solid analytical and problem-solving skills;
- Experience with knowledge base, Wiki platforms, and task management systems (Jira);
- Experience in running client related projects (Windows 10 migration and deployment, software installation);
- Knowledge of networking and application concepts is preferred.

- Provide reliable and customer orientated IT client services (user help desk, desktop/laptop, MS office, mobile phones, e-mail, printer – including software and hardware) in close alignment with the global Center of Excellence;
- Provide support and guidance to team members on technical and operational issues;
- Support user help desk services (1st, 2nd and 3rd level support, triage, ticket fulfillment);
- Ensure on call support for critical IT services;
- Steer projects with an IT client service content;
- Administrator for client management tools (ticket system, software distribution system, anti-virus system, user administration, M365 services);
- Possess experience in Basic Networking, DNS, DHCP, Active Directory, and mobile device management;
- Able to communicate and liaise with key stakeholders and external IT vendors.

Буде плюсом:
Certified in Microsoft Windows operating systems is advantageous

Володіння мовами:
- Німецька: Upper-Intermediate (B2)