CSR Shared LATAM (ENG) #76

WOW 24-7.io ,
10 Черв 2024

We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively.
1) Creates widgets for collecting feedback on websites
2) Stores and protects customer data (files, passwords, etc.)
3) Support for 5-star hotels
4) Data processing and verification
5) Provides websites/statistics for businesses that want to know more about their customers and potential customers
6) Calculates the cost of projects and provides consulting services
7) Internal project about translations

➖Communication Skills: Excellent verbal and written communication skills in English (B2.2)
➖Customer Focus: A passion for helping others and a customer-centric approach
➖Multitasking Ability: Strong organizational skills and the ability to manage multiple tasks simultaneously
➖Technical Proficiency: Comfort with learning and using new tools and platforms
➖Problem-solving skills: Ability to troubleshoot issues and provide effective solutions

✔️Provide exceptional customer service through various channels (phone, email, chat).
✔️Assist customers with their inquiries.
✔️Troubleshoot and resolve issues.
✔️Identify and escalate priority issues to the appropriate team members or departments.
✔️Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices.

Буде плюсом:
➖Previous experience in customer service or a related field
➖Familiarity with Saas projects
➖Ability to adapt to changing priorities and work in a fast-paced environment

Умови праці:
✔️Remote work
✔️The probation period is two months
✔️2 non-fixed days off per week
✔️Work shifts per week: 2 types of shifts: 08:00-16:00, 16:00-00:00