CSR Dedicated (ENG) #78

WOW 24-7.io ,
13 Черв 2024

We are looking for a Customer Support Specialist to provide excellent service across our e-commerce. You will troubleshoot issues, respond to inquiries, and guide customers through order/form completion, account changes, etc. If you have strong communication skills and customer service experience, we'd like to hear from you.
Our client products is an online shop that specializes in offering a range of health and wellness products. They provide a variety of supplements and natural health solutions, emphasizing high-quality ingredients and science-backed formulations. The online platform is designed to make these products easily accessible to individuals seeking to enhance their well-being through natural and effective means. With a commitment to quality and customer satisfaction, Activation Products aims to provide a convenient and reliable source for health-conscious consumers looking for premium supplements and holistic health solutions.

➖Excellent English, written and spoken
➖Outstanding written and verbal communication prowess
➖Willingness to work with people and help them with issues of varying complexity.
➖Ability to act in non-standard situations
➖Ability to explain the complex in simple words.

✔️Communicate with customers via various channels such as phone, email
✔️Process orders, forms, applications, and requests from customers
✔️Keep records of customer interactions, transactions, and feedback, as well as actions taken to resolve their issues
✔️Coordinate with the team to ensure customer satisfaction and provide follow-up services as required
✔️Participate in training sessions to broaden product knowledge and enhance customer service skills

Буде плюсом:
➖A background in customer support or call center operations
➖Knowledge of work with G-suite (Google Workspace: Disc/Sheets/Docs)
➖Experience with any CRM/ATS

Умови праці:
✔️Remote work
✔️The probation period is 2 months
✔️2 non-fixed days off per week
✔️5 work shifts per week: morning (8.00-16.00), day (14.00-22.00) and night (22.00-8.00)
✔️Night shifts are mandatory (two per week) with an additional bonus