CSR Dedicated ENG (Night shifts) #93

WOW 24-7.io ,
10 Лип 2024

We are looking for a Customer Support Representative to provide excellent service for our client project (Night shifts). Our client's product allows millions of photographers to make incredible images faster. Their award-winning software automates photo editing with the power of AI yet leaves all the creative control in the hands of the artist.
Join us on a mission to make photo editing enjoyable, easy, and accessible to anyone. You’ll be developing products with innovative technologies, providing value and inspiration for customers, and getting inspired in return.

✔️At least 1 year experience in Customer Support;
✔️Upper-intermediate English is a MUST;
✔️Excellent communication skills;
✔️High level of personal responsibility;
✔️Positive attitude

➖Handle and resolve all customers’ complaints and requests only in chat + emails;
➖Answer technical and billing questions, elated to licenses and activations, Promo and Sale;
➖Analyse and assess customers’ needs;
➖Deliver information about the benefits of the products to turn potential customers into paid ones;
➖Questions related to licenses and activations, promo and sale questions;
➖Managing returns and refunds.

Буде плюсом:
✔️Knowledge of Windows/Mac Operating System + experience in optimization OS’s work
✔️Interest in photography
✔️Photographer portfolio
✔️Experience working with Photoshop and Lightroom
✔️Knowledge in Zendesk
✔️Work on night shifts

Умови праці:
➖Probationary period: 3 month
➖Working hours schedule: 23:00 - 08:00 GMT+3, 5 days a week, a one-hour break
➖Floating weekends
➖Training: up 2-3 weeks (10.00-18.00) GMT+3
➖18 days of paid vacation and paid sick days