We are looking for a Customer Support Specialist to provide excellent service to our client. Our client has developed the best pet care app that simplifies and improves the care of your pet dog or cat,
with the first artificial intelligence for pets and personalized veterinary advice

Вимоги:
➖Excellent English/Spanish communication skills, both verbal and written.
➖Customer-oriented approach.
➖Analytical and strong problem-solving skills, with attention to detail.
➖Ability to multitask, work well under pressure, and according to a flexible schedule.

Обов'язки:
✔️Communicate with customers via various channels such as email, and later phone.
✔️Process orders, forms, applications, and requests from customers.
✔️Keep records of customer interactions, transactions, and feedback, as well as actions taken to resolve their issues.
✔️Coordinate with the team to ensure customer satisfaction and provide follow-up services as required.
✔️Participate in training sessions to broaden product knowledge and enhance customer service skills.

Буде плюсом:
➖A background in customer support or call center operations.
➖Knowledge of work with G-suite (Google Workspace: Disc/Sheets/Docs).
➖Experience with any CRM/ATS.
➖Working with pets, having pets at home.

Умови праці:
✔️Remote work
✔️The probation period is 2 months
✔️Working shifts - Monday - Friday from 2:00 pm to 9:00 pm Ukraine time zone
6:00 am to 2:00 pm Colombia time

Володіння мовами:
- Іспанська: Advanced (C1)