CSR Dedicate (ENG) #88

WOW 24-7.io ,
3 Лип 2024

We are looking for a Senior Customer Support Representative to provide excellent service for our client project. Our client is a company that specializes in providing enterprise mobility software solutions. They offer a platform to enhance sales productivity and empower teams with intelligent content management and automation tools. Client's software focuses on improving customer engagement, sales effectiveness, and overall organizational efficiency through mobile-first capabilities. Their solutions aim to streamline workflows, facilitate collaboration, and optimize content delivery across various devices and platforms.

➖Up to 1 year experience working with SaaS projects
➖1+ years relevant work or internship experience in a customer-facing position
➖Working knowledge of Microsoft and Apple applications, common web browsers, and mobile devices
➖Exceptional verbal and written communication skills
➖Strong organization and time-management skills
➖Thorough software application troubleshooting skills
➖A motivated, energetic, and proactive approach to meeting customer needs, company goals, and personal career goals
➖Ability to work collaboratively and effectively as part of a dynamic team

✔️Provide product support for the client application platforms by answering questions from internal and external customers
✔️Document, reproduce, and find creative solutions for customer-reported issues
✔️Develop a high degree of proficiency in the client application platforms and maintain that proficiency through continuous learning
✔️Partner with other client departments to meet customer needs and goals

Умови праці:
➖Remote work
➖The probation period: two months
➖Working shifts - Monday - Friday (30-minute break): 1 shift - 3:00 PM - 11:30 PM, 2nd shift - 5:00 PM - 1:30 AM, 3rd shift 8:30 PM - 4:30 AM (Ukraine time zone)
➖The first few months working shifts: 1 shift - 3:00 PM - 11:30 PM, 2nd shift - 5:00 PM - 1:30 AM,