Hello,

My goal is to build long-term beneficial relations with employees, customers and partners. I obtained experience in IT industry and export management. I believe that a company can achieve success by building the synergy of clear vision, long-term corporate strategy, outstanding product, customer and employee satisfaction.

Aug 2022 - Present, IT sales manager at web studio REDSTONE
(Lviv, Ukraine).
Duties:
- planning the sales strategy and optimization of sales;
- searching for clients who might benefit from the company’s products;
- provide pre-sales and post-sales service support and assistance;
-searching clients using different tools (LinkedIn, Upwork,Clutch, Apollo …);
-general knowledge of using Figma;
-selling websites, APPs created on WordPress/Node.js


Apr 2018 - Aug 2022 4 yrs 5 mos
Export Sales Manager at EUROCOMMERCE
(Chervonograd, Ukraine).
Duties:
- closing deals;
- client support;
- searching for new clients;
- searching for potential customers through different sales channels;
- submit weekly progress reports and results;
- working on improving of client's support in the company.


Jun 2010 - Jan 2013 2 yrs 8 mos
Customer support representative at American based hosting company VPS.net
(Lviv, Ukraine).
Duties:
- track tickets to closure or raise them to L3 engineer in case if it requires additional advisory, cooperate with other IT direcions;
- provide prompt and effective omni-channel customer support (email, live chat);
- follow our customer service standards, communication policies and procedures;
- seek resolutions to customer's queries and issues.