Head of Training (Call center)

Topal Mila , Aff1
26 Лют 2024
  • B2C
  • Manager
  • Sales
  • Time management
  • E-commerce
  • English

We are a direct advertiser and affiliate network for Nutra & White Hat.
The company's activities include affiliate marketing, e-commerce, IT and call center.
We invite a Head of training to join our contact center team of experienced professionals.
We value self-motivation, excellent communication, and a results-oriented attitude.
Our company’s values are experimentation and continuous development, so if you feel like this is something that is interesting to you, feel free to apply.


- Experience in developing, creating, and updating comprehensive training programs, with the ability to adapt them to the specific needs of the call center staff;
- Knowledge and proficiency in using Learning Management Systems (LMS) for effective organization, management, and tracking of training events, including enrollment, progress monitoring, assessment, and reporting;
- Ability to develop and implement performance evaluation mechanisms, such as assessments, quizzes, and simulations, to measure the effectiveness of training programs and identify areas for improvement;
- Proficiency in analyzing training data;
- Competence in using software tools, such as Veed, Elevenlabs, Canva, Branchtrack or similar;
- Skills in creating interactive and engaging educational materials, including multimedia presentations, videos, and simulations;
- Strong project management skills to plan, coordinate, and execute training initiatives effectively, including defining project scope, setting timelines, allocating resources, and managing stakeholder expectations;
- You have an Upper-intermediate level of proficiency in English.


- Development and implementation of training programs;
- Management of training processes;
- Recruitment and hiring of training team members, evaluation of their performance, distribution of tasks;
- Monitoring and analyzing training outcomes and applying the results in practice;
- Studying the latest training trends and methodologies and incorporating them into the training process;
- Training platform management.

We offer you:

- Comprehensive Experience in an international project;
- Hybrid (Warsaw/Kyiv) or remote work format;
- Professional growth;
- Flexible work schedule;
- Corporate foreign language courses;
- Medical top-up after 6 months of work;
- Paid vacation, public holidays and sick days;
- Salary linked to $$.

If you're ready to take on this exciting opportunity and contribute to our success story, apply via our contact form or send CV to email [email protected]!


Курси англійської
Бухгалтерський супровід
Медичне страхування
Довготривалі проекти
Швидкий розвиток
Надаємо обладнання
Компенсуємо відпустку
Компенсуємо святкові дні