Microsoft won’t refund Skype without a paper letter from the subscriber

Microsoft plans to close Skype in Mayso anyone who hasn’t used their Skype subscriptions or credit yet should do so by the deadline.

However, it is extremely difficult to get a refund for unused funds. At least that’s what one Skype user claims. He stated that Microsoft requires him to write a physical letter to the company to submit a request. The user shared his experience on Reddit

According to him, he had renewed his Skype number subscription earlier this year — before Microsoft announced that it was discontinuing the service. After that, he wanted to get a refund for his subscription, so he contacted Microsoft support. The customer service representatives were professional and polite, but as it turned out, they were completely powerless in this matter.

Microsoft has confirmed that after May, basic Skype features such as Caller ID, SMS, and call forwarding will disappear. It will be possible to make calls only through the web version of Skype or through the Teams Free service. But without Caller ID, without a clear timeline, and without guarantees that it will work in the future.

The user also noted that Microsoft refused to issue a refund because the request for a refund was not submitted within 14 days of purchase. Moreover, the company stated that there was no other way to get a refund.

According to the user, Microsoft suggested that the only way to file a complaint was to send a physical letter to the company’s office in Reading, UK.

What are the conditions for a Skype refund?

According to official support for SkypeA refund is possible in the following cases:

• If the subscription has not been used and has not yet expired.
• If you request a refund of unused Skype Credit within 14 days of purchase (outside of this period in the EU, refunds are at Skype’s sole discretion).
• If there are technical problems caused by Skype.
• If the account has been hacked and used by fraudsters.
• If the charge was made by mistake and the user contacts support within 90 days after the purchase. No refunds are made for transactions that are more than 90 days old.

You can find more information about the refund process on the official Microsoft support website. However, as the company itself emphasizes, in the EU, refunds are made only at Skype’s discretion. This means that the chance of getting your money back is very low.

Source: windowsreport